Tillamook PUD works diligently to make improvements and maintain our system so we can continue to provide safe, reliable and competitively priced electricity to our customers and community. Over a decade ago, we made the decision to convert our existing electromechanical meters to an Advanced Metering Infrastructure (AMI) meter system. Through the years, the capabilities of our AMI system have become imperative to the operation of our growing utility, and our ability to provide a high level of service to our customers.
Because our AMI metering system plays such a significant role in our utility, the necessity to maintain it is essential. When our current AMI meters began to show signs of deterioration due to age, a team of staff assembled to research the available meter technology in preparation for a system-wide meter replacement project.
Why is Tillamook PUD replacing our meters?
Electric service meters are similar to many types of electronic devices and equipment in that, normal wear and tear from use over time, and length of time used, make it necessary for a replacement to ensure the equipment is operating safely and properly.
In addition, the availability of newer, more robust technology, lead us to consider how we can be proactive and stay ahead of increasing failure rates and prevent disruption of service to our valued customers.
What type of meter is my current meter being replaced with?
The replacement meters being installed are ACLARA I-210+ Class 200 with a Universal Monitoring Transponder (UMT). Like our current meters, the replacement meters will communicate using Power Line Carrier (PLC) technology, NOT radio frequency (RF). This allows Tillamook PUD to receive energy usage data through a secure transmission along existing power lines.
What is different about my new UMT meter?
The new ACLARA UMT meters have the ability to assess voltage more frequently and accurately, which will help Tillamook PUD better regulate system voltage, increasing operating efficiency.
Who is replacing my meter?
Tillamook PUD has contracted with Electrical Utility Services (EUS) to replace all single phase 200 amp meters in our system. EUS meter technicians will be easy to identify, wearing proper personal protection equipment marked with their EUS logo. They will also be driving service vehicles marked with the Tillamook PUD logo and the text, “Contract Meter Installer”.
When will my meter be replaced?
EUS meter technicians will begin replacing meters in January of 2019 and will continue through the summer of 2019. Customers will receive a postcard notification indicating the month in which their meter will be replaced. Meters will be replaced during regular Tillamook PUD business hours, 8:00 a.m. to 5:00 p.m., Monday through Friday.
What will happen when my meter is replaced?
Meter replacement is simple and quick. The steps for replacement include the following:
- Notification- Customers will receive a postcard notification approximately four weeks prior to the meter replacement that will occur at the service location. The postcard will indicate the month in which the meter will be replaced.
- Day of Installation- the EUS meter technician will attempt to notify the service address owner/occupant when they have arrived at the service location to replace the meter. If the owner/occupant is not present, the technician will replace the meter and leave an informational door hanger to notify the owner/occupant of the change.
- During Installation- The electricity will be turned off for a few minutes at the service location. During this time, the meter technician will inspect the meter base, remove the existing meter, and check for proper voltage levels and jaw tension. When the technician has completed the safety checks, the new UMT meter will be installed and the electrical service will be turned back on.
- After Installation- Since the electricity will be turned off momentarily, electronic devices such as clocks will need to be reset.
Meter Replacement Procedures Video
Should you have any questions or concerns during this time, please contact the Tillamook PUD office at 503.842.2535 or 800.422.2535. you can also email email@example.com.