Outage Resources

Print this out now so you’ll have it handy in case of a power outage in the future!

Nixle Alerts Available

Tillamook PUD offers a communication tool that allows us to send important outage information directly to customers. With the Nixle Community Information Service, the PUD creates and publishes messages to subscribed customers instantly via cell phone text message and/or email. Notifications can also be accessed online at Nixle’s website, www.nixle.com. The service is secure, reliable and easy to use.

Click here to access our Nixle site or go to our home page and click on the Nixle logo. There is no charge for this service.

How to Report a Power Outage

By Phone

Call Tillamook PUD’s 24-hour operations center at 503.842.2122 or 1.800.842.2122 to report the location and circumstances of an outage. During large outages the line may be busy due to the large volume of callers. Please continue to call until you get through.


Report an outage online using Tillamook PUD’s SmartHub application by logging on to your SmartHub account using your mobile device or personal computer.  

• For mobile and tablet users, login to your account via the SmartHub app. Once there, select the “Service Status” icon and then select the “Report My Power Is Out” option. 

• When reporting through the Tillamook PUD webpage, visit https://tpud.smarthub.coop and login to your SmartHub account. Choose the icon for “Report An Outage” and follow the prompts. 

 Tillamook PUD does our best to keep you informed of power outage updates by sending Nixle alerts and posting information to our website and social media outlets. 

Why the Power Goes Out

Power outages are most commonly caused by bad weather, trees contacting electric lines or equipment, motor vehicle accidents affecting electric equipment or facilities, equipment failure, or damage done by animals. Also faulty wiring and equipment within your building can cause a localized power outage.

How Tillamook PUD Responds to the Report of a Power Outage

Tillamook PUD becomes aware of an outage if power is lost at a substation, a main line into a substation, or if a customer calls to tell us. Once Tillamook PUD is aware of the outage, a Tillamook PUD employee is immediately sent to patrol the outage area and identify the problem. The employee takes action to isolate the problem and restore power to as many customers as possible. Depending on the problem, a crew may have to be called to work on repairs. Outage lengths vary, depending on the severity of the problem. Turn on your porch light so that our crews can easily see when power has been restored.

Things to Check & Report in a Power Outage

Investigate your home or business to determine if any electrical hazards are present. If there are, notify Tillamook PUD. If you see, hear or smell any signs of an electrical flash or fire, call 911.

Look to see if your neighbors are also without power. Street lights may be the best indication of this. Check your fuse box or service panel to determine if the problem is internal. If you receive service from an overhead line, look to see if the service wire has become damaged or pulled away from the building. Be extremely cautious if you see low hanging wires or wires on the ground. Never approach any wires or touch any surface, tree or object which is in contact with wires. If your lights dim or flicker, immediately turn off your electronic equipment (TV, computer, etc.) and wait until the power is stable to turn them back on.

Tips for Dealing with a Power Outage

If the outage lasts more than 45 minutes, turn off heating and cooling appliances until after power has been restored for some time. This will help avoid overload from excessive demand typically experienced in the first few minutes after power has been restored. In the cold months close drapes, doors and windows to save heat; isolate a warm room or fireplace-heated room in the house. Keep refrigerators and freezers closed to retain cooling. Most modern refrigerators will maintain adequate cooling for over six hours if doors are not opened. Keep flashlights with fresh batteries in a convenient place. Don’t use candles, since they can cause a fire! Keep all emergency phone numbers accessible by the phone.

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