Frequently Asked Questions

How do I report an outage?

You can report an outage during regular business hours by calling (503) 842-2535 or toll free at (800) 422-2535. For after hours reporting, you can call the Tillamook PUD dispatch line at (503) 842-2122 or toll free at (800) 842-2122. You can also report online through your SmartHub account anytime day or night. When reporting, be sure to provide your full service address, including the city. 

How do I receive outage information?

Sign up for Nixle to receive important outage updates and information from Tillamook PUD via text message or email. You can also follow Tillamook PUD on Facebook and Twitter, and check the Power Outages Section on our website.

Why is Tillamook PUD meeting with the Public Utility Commission (PUC)?

The Public Utility Commission (PUC) is holding a public hearing to review the Tillamook to Oceanside transmission line project and make a determination on whether or not the project is needed and of public benefit. The PUC is an independent party that will look at all of the information surrounding the project in their determination, including issues brought forth by the public.

How does Tillamook PUD fund projects and what is borrowing authority?  

Tillamook PUD always follows current State and Federal laws when seeking funding. All Board decisions and rate or bond authority hearings take place in scheduled, advertised, public meetings with time allowed for public comment.

This year, Tillamook PUD secured $46 million in borrowing authority to rebuild our electric system according to our construction work plan. The key term here is authority. The PUD has not borrowed the money at this point and will only borrow the money as needed, not all at once. Currently about 7% of the retail rate is used to pay debt service.

For a public utility, it is common to secure capital funds to rebuild infrastructure, to ensure there is always safe and reliable power. Those capital funds can be raised by increasing customer rates and building reserves over time, or by securing low-interest borrowing authority. Our current interest rate is about 3% for our debt service.

As Tillamook PUD borrows money for capital projects, an increase in rates will be necessary to pay off the new debt. Typically, this is represented by 1-2% increases every two years, based on the amount borrowed.

How do I connect electrical service at my residence?

To connect electrical service at an existing residence or business, please contact our customer service office at 503-842-2535 or 800-422-2535 during regular business hours, Monday – Friday, 8 a.m. to 5 p.m.

Does Tillamook PUD take property from landowners to build new infrastructure?

Tillamook PUD has no interest in taking any property in Tillamook County through eminent domain.  It is sometimes necessary to secure easements through public and private property to build the infrastructure necessary to provide safe, reliable power to our community. For projects that require easements, Tillamook PUD staff strive to work collaboratively with property owners on the terms and structure of easement requests.

Where do I find out about Tillamook PUD projects?

You can gather information about Tillamook PUD projects, including infrastructure improvements, by visiting the Projects section on our website. 

Who is part of the Tillamook PUD Board of Directors currently, and what area do they represent?

There are five Directors currently serving on the Tillamook PUD Board. Each Director lives in and represents an area of Tillamook County. The Director and the areas they represent are:   

Doug Olson- Subdivision #1, South Tillamook County area including Neskowin, Pacific City and Cloverdale.  

Ed Jenkins- Subdivision #2, Sections located in the south and west areas of Tillamook County including Pleasant Valley, Long Prairie, Netarts and Oceanside.   

Harry Hewitt- Subdivision #3, Sections located in the City of Tillamook. 

Ken Phillips- Subdivision #4, Sections located in the north area of central Tillamook County including Sollie Smith Road, Kilchis River and Miami Foley.  

Barbara Trout- Subdivision #5, North Tillamook County areas including, Rockaway Beach, Nehalem and Manzanita. 

What energy efficiency rebates and incentives does Tillamook PUD offer?

We offer rebates for several residential weatherization measures and energy saving appliances, such as:

  • Energy Star Window Replacements
  • Insulation Upgrades
  • Heat Pump Installations
  • Heat Pump Water Heaters
  • Qualifying Energy Star Clothes Washer & Dryers
  • Selected Energy Star Manufactured Home Measures

We also offer energy efficiency rebate incentives for commercial customers, these include:

  • Heat Pump Installations
  • Lighting Projects
  • Qualifying Site Specific Projects – Blowers / Compressed Air / Refrigeration / HVAC  

What are my payment options?

Tillamook PUD has several options available to pay your electrical bill. There are no additional fees associated with any of the payment options available to our customers. 

  • Online

You can pay online using SmartHub. Click on SmartHub icon on our website and follow the direction prompts to set up your account. You can use a MasterCard, Visa or checking account. To sign-up for automatic payments, please see the “Enroll in Auto Pay” information listed below. 

  • Enroll in Auto Pay

Choose to automatically pay your monthly bill directly from your bank account, debit card, Visa or MasterCard. If you would like to sign up for this option, please contact our office to receive an Auto Pay form.

  • Drop Box, Drive-Through, Office Counter or Phone

Our office is conveniently located at 1115 Pacific Avenue in Tillamook. Our friendly office staff is available to process your payment if you use our drive-up window, come into our office, or call over the phone, during our office hours, Monday through Friday, 8:00 AM – 5:00 PM. A drop box is available in our drive-up if you make your payment outside those hours.

Special Billing Options:

Paperless Billing- Choose to receive paperless billing statements each month. This resource allows you to manage your account anytime, anywhere, and helps reduce your monthly mail.

Budget Billing- You may qualify for our budget payment plan if you have good credit with us and you have lived in the same home for more than a year. With the budget payment plan, we estimate the cost of your next 12 months electric service and average that cost for a monthly payment. Your monthly bill will indicate the budget payment amount along with the actual energy used and its cost.

For more information about payment and billing options, visit the Payment Options section on our website.

How do I update my account contact information? 

To update personal account information such as your mailing address or contact phone numbers, contact our Customer Services staff at 503-842-2535, 800-422-2535 or at service@tpud.org.  

How do I contact Tillamook PUD?

There are many options available so you can connect with us!

  • Call our office during regular business hours, Monday – Friday, 8 a.m. to 5 p.m., at (503) 842-2535 or (800) 422-2535. For after hours emergencies and outages, call our dispatch line at (503) 842-2122 or (800) 842-2122.
  • Email us at service@tpud.org.
  • Visit our main office located at 1115 Pacific Avenue in Tillamook, Monday – Friday, 8 a.m. to 5 p.m.
  • Send us a message on Facebook or Twitter.