{"id":35409,"date":"2019-04-15T10:34:53","date_gmt":"2019-04-15T17:34:53","guid":{"rendered":"https:\/\/www.tpud.org\/?page_id=35409"},"modified":"2024-01-03T16:03:48","modified_gmt":"2024-01-04T00:03:48","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.tpud.org\/about-us\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div class=\"accordion\">\n<p>&nbsp;<\/p>\n<\/div>\n<div class=\"accordion\">\n<div class=\"accordion\"><\/div>\n\t<div id=\"accordion-987014580\" class=\"accordion-item\">\n\t\t<a id=\"accordion-987014580-label\" class=\"accordion-title plain\" href=\"#accordion-item-stronghow-do-i-report-an-outage?\/strong\" aria-expanded=\"false\" aria-controls=\"accordion-987014580-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span><strong>How do I report an outage?<\/strong><\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-987014580-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-987014580-label\" >\n\t\t\t\nYou can report an outage during regular business hours by calling <a href=\"tel:+1-503-842-2535\">(503) 842\u20132535<\/a> or toll free at <a href=\"tel:+1800-422-2535\">(800) 422<\/a><a href=\"tel:+1-503-842-2535\">\u2013<\/a><a href=\"tel:+1800-422-2535\">2535<\/a>. For after hours reporting, you can call the Tillamook PUD dispatch line at <a href=\"tel:+1-503-842-2122\">(503) 842<\/a><a href=\"tel:+1-503-842-2535\">\u2013<\/a><a href=\"tel:+1-503-842-2122\">2122<\/a> or toll free at <a href=\"tel:+1-800-842-2122\">(800) 842<\/a><a href=\"tel:+1-503-842-2535\">\u2013<\/a><a href=\"tel:+1-800-842-2122\">2122<\/a>. You can also report online through your SmartHub account anytime day or night. When reporting, be sure to provide your full service address, including the city.<br \/>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n<div class=\"accordion\">\n\t<div id=\"accordion-951694916\" class=\"accordion-item\">\n\t\t<a id=\"accordion-951694916-label\" class=\"accordion-title plain\" href=\"#accordion-item-stronghow-do-i-receive-outage-information?\/strong\" aria-expanded=\"false\" aria-controls=\"accordion-951694916-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span><strong>How do I receive outage information?<\/strong><\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-951694916-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-951694916-label\" >\n\t\t\t\nSign up for <a href=\"https:\/\/local.nixle.com\/register\/\">Nixel<\/a> to receive important outage updates and information from Tillamook PUD via text message or email. You can also follow Tillamook PUD on Facebook and Twitter, and check the <a href=\"https:\/\/www.tpud.org\/safety-outages\/power-outages\/\">Power Outages<\/a> Section on our website.<br \/>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n<div class=\"accordion\">\n<\/div>\n<div class=\"accordion\">\n\t<div id=\"accordion-609180658\" class=\"accordion-item\">\n\t\t<a id=\"accordion-609180658-label\" class=\"accordion-title plain\" href=\"#accordion-item-stronghow-does-tillamook-pud-fund-projects-and-what-is-borrowing-authority?\/strong\" aria-expanded=\"false\" aria-controls=\"accordion-609180658-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span><strong>How does Tillamook PUD fund projects and what is borrowing authority?<\/strong><\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-609180658-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-609180658-label\" >\n\t\t\t\n<p>Tillamook PUD always follows current State and Federal laws when seeking funding. All Board decisions and rate or bond authority hearings take place in scheduled, advertised, public meetings with time allowed for public comment.<\/p>\n<p>In 2018, Tillamook PUD secured $46 million in borrowing authority to rebuild our electric system according to our construction work plan. The key term here is authority. Actual funds will only be borrowed as needed.<\/p>\n<p>For a public utility, it is common to secure capital funds to rebuild infrastructure, to ensure there is always safe and reliable power. Those capital funds can be raised by increasing customer rates and building reserves over time, or by securing low-interest borrowing authority.<\/p>\n<p>As Tillamook PUD borrows money for capital projects, an increase in rates can be necessary to pay off the new debt. This percentage can vary depending on the amount borrowed. Typically in year&#8217;s past, this has been represented by 1\u20132% rate increase every two years, depending on the amount borrowed.<\/p>\n<div class=\"accordion\">\n<div class=\"accordion-item\"><\/div>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n<div class=\"accordion\">\n\t<div id=\"accordion-371496572\" class=\"accordion-item\">\n\t\t<a id=\"accordion-371496572-label\" class=\"accordion-title plain\" href=\"#accordion-item-stronghow-do-i-connect-electrical-service-at-my-residence?\/strong\" aria-expanded=\"false\" aria-controls=\"accordion-371496572-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span><strong>How do I connect electrical service at my residence?<\/strong><\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-371496572-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-371496572-label\" >\n\t\t\t\nTo connect electrical service at an existing residence or business, please contact our customer service office at <a href=\"tel:+1-503-842-2535\">(503) 842\u20132535<\/a> or <a href=\"tel:+1-800-422-2535\">800\u2013422\u20132535<\/a> during regular business hours, Monday \u2014 Thursday, 7 a.m. to 5:30 p.m.<br \/>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n<div class=\"accordion\">\n\t<div id=\"accordion-2094146628\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2094146628-label\" class=\"accordion-title plain\" href=\"#accordion-item-strongdoes-tillamook-pud-take-property-from-landowners-to-build-new-infrastructure?\/strong\" aria-expanded=\"false\" aria-controls=\"accordion-2094146628-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span><strong>Does Tillamook PUD take property from landowners to build new infrastructure?<\/strong><\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2094146628-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2094146628-label\" >\n\t\t\t\nTillamook PUD has no interest in taking any property in Tillamook County through eminent domain.\u00a0 It is sometimes necessary to secure easements through public and private property to build the infrastructure necessary to provide safe, reliable power to our community. For projects that require easements, Tillamook PUD staff strive to work collaboratively with property owners on the terms and structure of easement requests.<br \/>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n<div class=\"accordion\">\n\t<div id=\"accordion-1477002607\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1477002607-label\" class=\"accordion-title plain\" href=\"#accordion-item-strongwhere-do-i-find-out-about-tillamook-pud-projects?\/strong\" aria-expanded=\"false\" aria-controls=\"accordion-1477002607-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span><strong>Where do I find out about Tillamook PUD projects?<\/strong><\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1477002607-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1477002607-label\" >\n\t\t\t\nYou can gather information about Tillamook PUD projects, including infrastructure improvements, by visiting the <a href=\"https:\/\/www.tpud.org\/news-community\/projects\/\">Projects<\/a> section on our website.<br \/>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n<div class=\"accordion\">\n\t<div id=\"accordion-3135027291\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3135027291-label\" class=\"accordion-title plain\" href=\"#accordion-item-strongwho-is-part-of-the-tillamook-pud-board-of-directors-currently,-and-what-area-do-they-represent?\/strong\" aria-expanded=\"false\" aria-controls=\"accordion-3135027291-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span><strong>Who is part of the Tillamook PUD Board of Directors currently, and what area do they represent?<\/strong><\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3135027291-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3135027291-label\" >\n\t\t\t\n<p>There are five Directors currently serving on the Tillamook PUD Board. Each Director lives in and represents an area of Tillamook County. The Director and the areas they represent are:<\/p>\n<p><strong>Tamra Perman-<\/strong>\u00a0Subdivision #1, South Tillamook County area including Neskowin, Pacific City and Cloverdale.<\/p>\n<p><strong>David Burt-<\/strong>\u00a0Subdivision #2, Sections located in the south and west areas of Tillamook County including Pleasant Valley, Long Prairie, Netarts and Oceanside.<\/p>\n<p><strong>Harry Hewitt-<\/strong>\u00a0Subdivision #3, Sections located in the City of Tillamook.<\/p>\n<p><strong>Valerie Folkema-<\/strong>\u00a0Subdivision #4, Sections located in the north area of central Tillamook County including Sollie Smith Road, Kilchis River and Miami Foley.<\/p>\n<p><strong>Barbara Trout-<\/strong>\u00a0Subdivision #5, North Tillamook County areas including, Rockaway Beach, Nehalem and Manzanita.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n<div class=\"accordion\">\n\t<div id=\"accordion-1127332212\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1127332212-label\" class=\"accordion-title plain\" href=\"#accordion-item-strongwhat-energy-efficiency-rebates-and-incentives-does-tillamook-pud-offer?\/strong\" aria-expanded=\"false\" aria-controls=\"accordion-1127332212-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span><strong>What energy efficiency rebates and incentives does Tillamook PUD offer?<\/strong><\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1127332212-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1127332212-label\" >\n\t\t\t\n<p>We offer rebates for several residential weatherization measures and energy saving appliances, such as:<\/p>\n<ul>\n<li>Energy Star Window Replacements<\/li>\n<li>Insulation Upgrades<\/li>\n<li>Heat Pump Installations<\/li>\n<li>Heat Pump Water Heaters<\/li>\n<li>Qualifying Energy Star Clothes Washer &amp; Dryers<\/li>\n<li>Selected Energy Star Manufactured Home Measures<\/li>\n<\/ul>\n<p>We also offer energy efficiency rebate incentives for commercial customers, these include:<\/p>\n<ul>\n<li>Heat Pump Installations<\/li>\n<li>Lighting Projects<\/li>\n<li>Qualifying Site Specific Projects \u2013 Blowers \/ Compressed Air \/ Refrigeration \/ HVAC<\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n<div class=\"accordion\">\n\t<div id=\"accordion-2710632703\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2710632703-label\" class=\"accordion-title plain\" href=\"#accordion-item-strongwhat-are-my-payment-options?\/strong\" aria-expanded=\"false\" aria-controls=\"accordion-2710632703-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span><strong>What are my payment options?<\/strong><\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2710632703-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2710632703-label\" >\n\t\t\t\n<p>Tillamook PUD has several options available to pay your electrical bill. There are no additional fees associated with any of the payment options available to our customers.<\/p>\n<ul>\n<li>Online<\/li>\n<\/ul>\n<p>You can pay online using\u00a0SmartHub.\u00a0Click on\u00a0SmartHub\u00a0icon on our website and follow the direction prompts to set up your account. You can use a MasterCard, Visa or checking account. To sign-up for automatic payments, please see the \u201cEnroll in Auto Pay\u201d information listed below.<\/p>\n<ul>\n<li><strong>Enroll in Auto Pay<\/strong><\/li>\n<\/ul>\n<p>Choose to automatically pay your monthly bill directly from your bank account, debit card, Visa or MasterCard. If you would like to sign up for this option, please contact our office to receive an Auto Pay form.<\/p>\n<ul>\n<li><strong>Drop Box, Drive-Through, Office Counter or Phone<\/strong><\/li>\n<\/ul>\n<p>Our office is conveniently located at 1115 Pacific Avenue in Tillamook. Our friendly office staff is available to process your payment if you use our drive-up window, come into our office, or call over the phone, during our office hours, Monday through Friday, 8:00 AM \u2014 5:00 PM. A drop box is available in our drive-up if you make your payment outside those hours.<\/p>\n<p><strong>Special Billing Options:<\/strong><\/p>\n<p><strong>Paperless Billing-\u00a0<\/strong>Choose to receive paperless billing statements each month. This resource allows you to manage your account anytime, anywhere, and helps reduce your monthly mail.<\/p>\n<p><strong>Budget Billing-<\/strong>\u00a0You may qualify for our budget payment plan if you have good credit with us and you have lived in the same home for more than a year. With the budget payment plan, we estimate the cost of your next 12 months electric service and average that cost for a monthly payment. Your monthly bill will indicate the budget payment amount along with the actual energy used and its cost.<\/p>\n<p>For more information about payment and billing options, visit the\u00a0<a href=\"https:\/\/www.tpud.org\/service-billing\/payment-options\/\">Payment Options<\/a>\u00a0section on our website.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n<div class=\"accordion\">\n\t<div id=\"accordion-1842713488\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1842713488-label\" class=\"accordion-title plain\" href=\"#accordion-item-stronghow-do-i-update-my-account-contact-information?-\/strong\" aria-expanded=\"false\" aria-controls=\"accordion-1842713488-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span><strong>How do I update my account contact information? <\/strong><\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1842713488-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1842713488-label\" >\n\t\t\t\nTo update personal account information such as your mailing address or contact phone numbers, contact our Customer Services staff at <a href=\"tel:+1-503-842-2535\">(503) 842\u20132535<\/a>, <a href=\"tel:+1-800-422-2535\">(800)\u2013422\u20132535<\/a> or at <a href=\"mailto:service@tpud.org\">service@tpud.org<\/a>.<br \/>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n<div class=\"accordion\">\n\t<div id=\"accordion-2423098061\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2423098061-label\" class=\"accordion-title plain\" href=\"#accordion-item-stronghow-do-i-contact-tillamook-pud?\/strong\" aria-expanded=\"false\" aria-controls=\"accordion-2423098061-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span><strong>How do I contact Tillamook PUD?<\/strong><\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2423098061-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2423098061-label\" >\n\t\t\t\n<p>There are many options available so you can connect with us!<\/p>\n<ul>\n<li>Call our office during regular business hours, Monday \u2013 Thursday, 7 a.m. to 5:30 p.m., at <a href=\"tel:+1-503-842-2535\">(503) 842\u20132535<\/a> or <a href=\"tel:+1-800-422-2535\">(800) 422\u20132535<\/a>. For after hours emergencies and outages, call our dispatch line at <a href=\"tel:+1-503-842-2122\">(503) 842\u20132122 or <\/a><a href=\"tel:+1-800-842-2122\">(800) 842\u20132122<\/a><a href=\"tel:+1-503-842-2122\">.<\/a><\/li>\n<li>Email us at\u00a0<a href=\"mailto:service@tpud.org\">service@tpud.org<\/a>.<\/li>\n<li>Visit our main office located at 1115 Pacific Avenue in Tillamook, Monday \u2013 Thursday, 7 a.m. to 5:30 p.m.<\/li>\n<li>Send us a message on Facebook or Twitter.<\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":35372,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","inline_featured_image":false,"footnotes":""},"acf":[],"publishpress_future_action":{"enabled":false,"date":"2024-05-14 21:51:44","action":"change-status","newStatus":"draft","terms":[],"taxonomy":""},"_links":{"self":[{"href":"https:\/\/www.tpud.org\/wp-json\/wp\/v2\/pages\/35409"}],"collection":[{"href":"https:\/\/www.tpud.org\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tpud.org\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tpud.org\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tpud.org\/wp-json\/wp\/v2\/comments?post=35409"}],"version-history":[{"count":10,"href":"https:\/\/www.tpud.org\/wp-json\/wp\/v2\/pages\/35409\/revisions"}],"predecessor-version":[{"id":42188,"href":"https:\/\/www.tpud.org\/wp-json\/wp\/v2\/pages\/35409\/revisions\/42188"}],"up":[{"embeddable":true,"href":"https:\/\/www.tpud.org\/wp-json\/wp\/v2\/pages\/35372"}],"wp:attachment":[{"href":"https:\/\/www.tpud.org\/wp-json\/wp\/v2\/media?parent=35409"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}