Frequently Asked Questions
In 2021, Tillamook PUD completed a facilities improvement project that been on the PUD’s essential maintenance list for quite some time, the Tillamook PUD parking lot improvement project. This work included restoring the substrate and paving located by the fleet building, which is accessed frequently by heavy line trucks and equipment. In addition, the project also addressed several District and public safety concerns by including additional outdoor lighting and fencing, and essential sidewalk improvements. The cost to complete this project was $983,202.
Tillamook PUD also completed updates to the office headquarters building in 2021. This was a gradual project over the course of several years to bring the building up to date to meet ADA requirements and to accommodate modern work practices at the utility. The Tillamook PUD office headquarters office was previously designed and constructed over 30 years. As such, several necessary improvements were identified to keep the facility satisfactory from both an operational and legal perspective. The office renovation project was completed at the end of 2021, the total cost was just under $2.3 million.
There are multiple approaches to funding infrastructure and facility improvement projects, including the option to raise customer rates or select from a variety of financing options available.
Tillamook PUD currently utilizes the U.S. Department of Agriculture (USDA) Rural Utilities Service (RUS) Loan program, which allows the District the ability to borrow monthly at a 1.28 percent interest rate and pay the money back over a period of 30 years. Using this approach for funding projects represents a .1 percent increase in the customer rate base for every million dollars borrowed. This means for a $10 million investment in infrastructure and facilities, the typical residential ratepayer would pay about $1.20 a month.
The alternative to this method of project funding is to raise rates as necessary to pay projects off immediately, rather than borrow and pay off projects costs over 30 years. As such, to fund a $10 million project in one year, a 20 percent rate increase would be required.
Tillamook PUD always follows current State and Federal laws when seeking funding. All Board decisions and rate or bond authority hearings take place in scheduled, advertised, public meetings with time allowed for public comment.
In 2018, Tillamook PUD secured $46 million in borrowing authority to rebuild our electric system according to our construction work plan. The key term here is authority. Actual funds will only be borrowed as needed.
For a public utility, it is common to secure capital funds to rebuild infrastructure, to ensure there is always safe and reliable power. Those capital funds can be raised by increasing customer rates and building reserves over time, or by securing low-interest borrowing authority.
As Tillamook PUD borrows money for capital projects, an increase in rates can be necessary to pay off the new debt. This percentage can vary depending on the amount borrowed. Typically in year’s past, this has been represented by 1–2% rate increase every two years, depending on the amount borrowed.
There are five Directors currently serving on the Tillamook PUD Board. Each Director lives in and represents an area of Tillamook County. The Director and the areas they represent are:
Doug Olson- Subdivision #1, South Tillamook County area including Neskowin, Pacific City and Cloverdale.
David Burt- Subdivision #2, Sections located in the south and west areas of Tillamook County including Pleasant Valley, Long Prairie, Netarts and Oceanside.
Harry Hewitt- Subdivision #3, Sections located in the City of Tillamook.
Valerie Fokema- Subdivision #4, Sections located in the north area of central Tillamook County including Sollie Smith Road, Kilchis River and Miami Foley.
Barbara Trout- Subdivision #5, North Tillamook County areas including, Rockaway Beach, Nehalem and Manzanita.
We offer rebates for several residential weatherization measures and energy saving appliances, such as:
- Energy Star Window Replacements
- Insulation Upgrades
- Heat Pump Installations
- Heat Pump Water Heaters
- Qualifying Energy Star Clothes Washer & Dryers
- Selected Energy Star Manufactured Home Measures
We also offer energy efficiency rebate incentives for commercial customers, these include:
- Heat Pump Installations
- Lighting Projects
- Qualifying Site Specific Projects – Blowers / Compressed Air / Refrigeration / HVAC
Tillamook PUD has several options available to pay your electrical bill. There are no additional fees associated with any of the payment options available to our customers.
You can pay online using SmartHub. Click on SmartHub icon on our website and follow the direction prompts to set up your account. You can use a MasterCard, Visa or checking account. To sign-up for automatic payments, please see the “Enroll in Auto Pay” information listed below.
- Enroll in Auto Pay
Choose to automatically pay your monthly bill directly from your bank account, debit card, Visa or MasterCard. If you would like to sign up for this option, please contact our office to receive an Auto Pay form.
- Drop Box, Drive-Through, Office Counter or Phone
Our office is conveniently located at 1115 Pacific Avenue in Tillamook. Our friendly office staff is available to process your payment if you use our drive-up window, come into our office, or call over the phone, during our office hours, Monday through Friday, 8:00 AM — 5:00 PM. A drop box is available in our drive-up if you make your payment outside those hours.
Special Billing Options:
Paperless Billing- Choose to receive paperless billing statements each month. This resource allows you to manage your account anytime, anywhere, and helps reduce your monthly mail.
Budget Billing- You may qualify for our budget payment plan if you have good credit with us and you have lived in the same home for more than a year. With the budget payment plan, we estimate the cost of your next 12 months electric service and average that cost for a monthly payment. Your monthly bill will indicate the budget payment amount along with the actual energy used and its cost.
For more information about payment and billing options, visit the Payment Options section on our website.
There are many options available so you can connect with us!
- Call our office during regular business hours, Monday – Thursday, 7 a.m. to 5:30 p.m., at (503) 842–2535 or (800) 422–2535. For after hours emergencies and outages, call our dispatch line at (503) 842–2122 or (800) 842–2122.
- Email us at [email protected].
- Visit our main office located at 1115 Pacific Avenue in Tillamook, Monday – Friday, 8 a.m. to 5 p.m.
- Send us a message on Facebook or Twitter.